Refund policy

Welcome to Express Wholesale Fabric. We strive to provide you with the highest quality fabrics and exceptional service. Below, you will find our comprehensive returns and refunds policy. Please read carefully to ensure you understand our terms and conditions.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

How to Start a Return

  1. Contact us at info@expresswholesalefabric.com to request a return.

  2. Once your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package.

  3. Returns must be sent to the following address: 1500 S. Central Ave., Los Angeles, CA 90021

Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective.

  • The item is damaged.

  • You received the wrong item.

We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

  • Sale items and gift cards are not eligible for returns.

  • We cannot accept returns for fabrics that have been cut.

Important Note:

  • All claims, including shortages, must be made within 30 days of receiving the goods.

  • Shortages must be reported immediately and verified by us before the goods are cut.

  • Cutting tickets are not considered proof of shortages.

  • It is the buyer’s responsibility to test the fabric before cutting to meet specific requirements.

  • No allowances, deductions, returns, or claims will be accepted after 30 days of receipt.

Exchanges

The fastest way to ensure you receive what you need is to:

  1. Return the item you have.

  2. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification.

Eligibility for EU Returns

  • The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to confirm if the refund is approved.

Refund Process

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Please note that your bank or credit card company may take additional time to process and post the refund.

Refund Follow-Up

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@expresswholesalefabric.com.

Additional Terms and Conditions

  • The buyer assumes full responsibility for fabric subjected to any additional processes.

  • Each dye lot must be cut separately.

  • Express Wholesale Fabric makes no warranty of merchantability or fitness for any specific purpose unless expressly specified.

  • The buyer shall pay all reasonable costs and fees, including attorney’s fees, incurred by the seller in collecting monies due.

For any questions or concerns regarding our returns and refunds policy, please contact us at info@expresswholesalefabric.com.

Thank you for choosing Express Wholesale Fabric. We appreciate your business and look forward to serving you.